Refund policy

RETURNS AND REFUNDS POLICY

At Atenas, we want you to have a positive experience with your digital purchase. This Returns and Refunds Policy explains how we handle refunds, replacement files, and support requests for our digital products, including ebooks and downloadable content.

By purchasing a digital product from our store, you acknowledge that you have reviewed the product description and understand that the purchase involves digital content.

1. DIGITAL PRODUCTS

Our ebooks and other digital products are delivered electronically. Depending on the product and the delivery method used, you may receive access through a download link, email, customer account, or another digital delivery method displayed at checkout.

Because digital products can be accessed or downloaded electronically, returns are generally not handled in the same way as physical products.

However, nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer-protection law.

2. ELIGIBILITY FOR REFUNDS

Refund requests may be considered in circumstances such as:

  • The download link does not work and we are unable to resolve the issue.

  • The purchased file is corrupted, incomplete, or materially different from the product description.

  • You receive the wrong digital product.

  • A technical issue prevents you from accessing the purchased ebook, and the issue cannot reasonably be resolved.

  • A refund is required under applicable law.

To help us review your request, please contact us as soon as possible and provide your order number, the email address used for the purchase, and a description of the issue.

3. TECHNICAL PROBLEMS AND FILE REPLACEMENTS

If you experience a problem downloading, opening, or accessing your ebook, please contact us at:

Email: atenasdropshop@gmail.com

Where appropriate, we may provide:

  • A new download link

  • A replacement copy of the ebook

  • Assistance with accessing the file

  • A compatible file format, when available

  • Another reasonable solution to resolve the issue

Please include screenshots or other relevant information if they help explain the problem.

4. NON-REFUNDABLE SITUATIONS

Subject to applicable law, a refund may not be available when:

  • You change your mind after successfully receiving and accessing the digital product.

  • The product is compatible with the requirements clearly stated on the product page, but your device or software does not support it.

  • You provide an incorrect email address and do not contact us promptly to correct it.

  • You have already received the digital product and the request does not involve a defect, failure to deliver, misrepresentation, or another circumstance that may give rise to a legal refund right.

We will review each request based on the circumstances of the purchase and applicable legal requirements.

5. REFUND REQUEST PROCESS

To request a refund, please email us at atenasdropshop@gmail.com with the following information:

  • Your full name

  • Order number

  • Email address used at checkout

  • Name of the purchased ebook

  • Reason for your request

  • Supporting screenshots or other evidence, if applicable

We may ask for additional information when necessary to verify the purchase and assess the issue.

After reviewing your request, we will notify you whether it has been approved, denied, or requires further information.

6. APPROVED REFUNDS

If your refund is approved, the amount will generally be returned to the original payment method used for the purchase, subject to the payment provider’s processing times and applicable law.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other payment provider.

We will not knowingly delay a refund beyond the period required by applicable law.

7. LATE OR MISSING REFUNDS

If you have been notified that your refund was approved but have not received it:

  1. Check your bank account or payment account again.

  2. Contact your card issuer or payment provider, as processing times may vary.

  3. Contact your bank if the refund has not appeared.

  4. If you still have not received the refund, email us at atenasdropshop@gmail.com so we can help you review the status.

8. DIGITAL DELIVERY ISSUES

If you do not receive your ebook or cannot access the download link, please contact us at atenasdropshop@gmail.com.

Before contacting us, please check:

  • Your email inbox and spam or junk folder.

  • That you entered the correct email address at checkout.

  • Whether the download link has expired, if an expiration period applies.

  • Whether your internet connection and device are working properly.

We will make reasonable efforts to help you access the digital product you purchased.

9. CONSUMER RIGHTS

This policy is intended to explain our general refund process and does not exclude, restrict, or replace any rights or remedies that you may have under applicable consumer-protection laws.

Where mandatory legal rights apply, those rights will prevail over any conflicting provision of this policy.

10. CONTACT US

If you have questions about this Returns and Refunds Policy or need help with a digital purchase, please contact us at:

Business name: Atenas
Email: atenasdropshop@gmail.com
Address: Ituzaingó, B1713, Buenos Aires, Argentina

We recommend including your order number in all purchase-related inquiries so we can assist you more efficiently