DIGITAL DELIVERY POLICY

At Atenas, we provide digital products, including ebooks and downloadable content. This Digital Delivery Policy explains how your purchase is processed and how you receive access to your digital products.

1. DIGITAL ORDER PROCESSING

All orders are generally processed Monday through Friday, excluding public holidays.

• Digital orders are usually processed within 24 to 48 business hours after payment has been confirmed.

• In many cases, your ebook may be delivered sooner, depending on the payment provider and delivery system.

• Processing times may vary due to technical issues, high demand, holidays, or other unforeseen circumstances.

Please make sure that the email address entered at checkout is accurate.

2. DIGITAL DELIVERY

After your payment has been confirmed and your order has been processed, your ebook will generally be delivered electronically through one of the following methods:

• A download link sent to your email address

• Access through your customer account

• Another digital delivery method indicated at checkout

The exact delivery method may vary depending on the product purchased.

Because our products are digital, no physical package will be shipped to your address.

3. DELIVERY TIME

Digital products are generally delivered within 24 to 48 business hours after payment confirmation.

Delivery may take longer in certain circumstances, including technical problems, payment verification, incorrect customer information, or temporary issues with the delivery system.

If you have not received your ebook within the expected timeframe, please contact us so we can review your order and assist you.

4. DOWNLOAD AND ACCESS ISSUES

If you cannot find your ebook or experience a problem accessing or downloading the file, please take the following steps:

• Check your email inbox and spam or junk folder.

• Confirm that you entered the correct email address at checkout.

• Check whether the download link is still active, if an expiration period applies.

• Make sure your device and internet connection are working properly.

If the issue continues, contact us at atenasdropshop@gmail.com and include your order number.

We will make reasonable efforts to help you access the digital product you purchased.

5. CUSTOMER INFORMATION

Please provide accurate and complete information when placing your order, especially your email address.

Atenas is not responsible for delivery issues caused by an incorrect or incomplete email address provided by the customer. However, if you identify an error, please contact us as soon as possible so we can review whether the information can be corrected.

We cannot guarantee that changes can be made after an order has been processed or delivered.

6. TECHNICAL PROBLEMS AND REPLACEMENT FILES

If the download link does not work, the file is corrupted, or you experience another technical issue related to the delivery of your ebook, please contact us.

Depending on the circumstances, we may provide:

• A new download link

• A replacement copy of the ebook

• Assistance with accessing the file

• Another reasonable solution to resolve the issue

Any refund request will be handled in accordance with our Returns and Refunds Policy and applicable law.

7. REFUNDS AND CANCELLATIONS

Because our products are digital, cancellation and refund requests may be subject to the conditions of our Returns and Refunds Policy and applicable consumer-protection laws.

Nothing in this Digital Delivery Policy is intended to limit any mandatory rights or remedies available to customers under applicable law.

For more information, please review our Returns and Refunds Policy.

8. CONTACT US

If you have questions about digital delivery, download links, access to your ebook, or an existing order, please contact us at:

Business name: Atenas
Email: atenasdropshop@gmail.com
Address:  B1713 Ituzaingó, Buenos Aires, Argentina

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.